 Monitoring, Maintenance
and
User Support
CORE Desktop technicians can monitor and maintain your
information system investment remotely.
Some of the issues we can
address:
- Automated off-site
data backups and archival
- Server and network
monitoring
- Windows and
application log files
- Internet router
firewall rules and logging
- UPS
(Uninterruptible Power Supply) alert monitoring
- Microsoft Update,
application patches and updates
We are also your full time
help desk. Workers use Microsoft Remote Assistance to
contact our technicians who can remotely assist users -
securely controlling their mouse and viewing their screen as
if they were right next to the user.
Benefits include:
- Remote Assistance and
Terminal Server support
- Help for general
Windows questions, Microsoft Office, and your special
business software
- Printing support and
workaround advice
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